Frequently Asked Questions
What types of products does Hip Paper offer?
We offer a wide range of personalised party decorations to make your celebrations truly special. From custom cake toppers and bunting flags to cupcake decorations, truffle wrappers, and more, everything we create is thoughtfully designed and crafted in Melbourne with love and care.
Are Hip Paper products made in Australia?
Yes, all our products are proudly designed and made in Melbourne, Australia. We’re passionate about local craftsmanship and take great pride in delivering high-quality, personalised decorations. By choosing us, you’re also supporting local businesses and Australian-made creations.
How long does it take to receive my order?
We need 5–7 business days to craft your personalised items with the attention they deserve. Shipping times may vary based on your location, and we also offer express shipping options if you’re in a rush to party!
How can I personalise my party decorations?
We love making your decorations unique! You can personalise items with names, numbers, phrases, photos, and even specific designs. During checkout, look for options to upload images or provide details for customisation—it’s that easy.
How should I handle my decorations?
Our decorations are made with love and care, and they’re primarily crafted from paper, so they’re delicate. To keep them looking their best:
- Handle them gently to avoid creases or tears.
- Avoid exposing them to direct sunlight for extended periods, as the colours may fade.
- For cake toppers, we recommend placing them on the cake for the shortest time possible, especially in humid or hot conditions, to preserve their quality.
Do you offer decorations for corporate or other non-birthday events?
Yes, we do! Our personalised decorations are perfect for any occasion, whether it’s a wedding, baby shower, anniversary, or corporate event. Just contact us with your idea, and we’ll work with you to create something special for your celebration.
Do you ship internationally?
At the moment, we ship within Australia only. We’re working on expanding our shipping options so we can bring Hip Paper to party lovers around the world soon!
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and Afterpay, so you can shop with convenience and ease.
Can I request a custom design not listed on your website?
Absolutely! We love bringing your ideas to life. Just reach out with your request, and we’ll work with you to create something truly unique. To allow enough time for production, we kindly ask that custom orders be placed at least 15 days in advance.
What is your return policy?
Since our products are personalised, we can’t accept returns unless the item is defective or incorrect. If there’s an issue with your order, please contact us within 7 days of receiving it, and we’ll work with you to make things right.
How does Hip Paper minimise its environmental impact?
We’re committed to sustainability and take steps to minimise waste wherever we can. By reusing paper scraps and refining our processes, we ensure every decoration is made with care for the planet, as well as your party.
How can I contact Hip Paper for further assistance?
We’re always happy to help! You can reach us via our contact form on the website or email us directly at hey@hippaper.com.au. We’ll get back to you as soon as possible.
Do you offer bulk order discounts?
Yes, we do! For larger orders, just get in touch with the details, and we’ll provide a customised quote tailored to your needs.